Term and Conditions

Last Updated: [Current Date]

Welcome to B&M Shop! These Terms and Conditions govern your use of our website ordinaryskincares.com and your purchases from our store. By accessing our site and making purchases, you agree to these terms in full.

B&M Shop is dedicated to supporting your health, beauty, and wellness journey through carefully selected products and exceptional customer service. We specialise in:

• Health and wellness products (Allergy & Hayfever Relief, Baby & Children’s Health, Cold & Flu, Digestive Health)
• Beauty and personal care items (Beauty Face Masks, Bodycare, Cosmetics, Dental Care)
• Personal hygiene products (Feminine Care, Bathing Accessories, Deodorants)
• Hair care and accessories (Colourants, Conditioner, Hair Accessories)

2.1 Account Registration

While you can browse our site without registration, creating an account enables faster checkout and order tracking. You are responsible for:

• Providing accurate and current personal information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized account use

2.2 Age Requirements

You must be at least 18 years old to purchase from our store, or have parental/guardian consent if under 18.

2.3 Prohibited Activities

You agree not to:

• Use our site for any illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Submit false or misleading information

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we cannot guarantee that:

• Product colours will match exactly due to screen variations
• All product descriptions are error-free
• Products will be available indefinitely

3.2 Product Usage

Our health and beauty products are for personal use only. We recommend:

• Reading all product instructions before use
• Performing patch tests for new skincare products
• Consulting healthcare professionals for medical concerns
• Following age recommendations for children’s products

4.1 Order Process

When you place an order, you:

• Make an offer to purchase products at advertised prices
• Warrant that all information provided is true and accurate
• Agree to pay all charges including product prices and shipping costs

4.2 Order Confirmation

Order confirmation emails do not constitute acceptance of your order. We reserve the right to:

• Verify payment details before order acceptance
• Cancel orders for products that are unavailable
• Limit quantities purchased per customer
• Refuse service to anyone at our discretion

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted connections.

4.4 Pricing and Taxes

All prices are in British Pounds (£) and include applicable taxes unless otherwise stated. We reserve the right to adjust prices due to:

• Supplier price changes
• Currency fluctuations
• Promotional adjustments

5.1 Processing Time

Orders are processed within 1-2 business days, Monday through Friday, excluding public holidays.

5.2 Shipping Methods

We offer two shipping options:

• Standard Shipping – £12.95
  • Carrier: DHL or FedEx
  • Delivery: 10-15 business days after dispatch
  • Includes full tracking and insurance
• Free Shipping
  • Available for orders over £50
  • Carrier: EMS
  • Delivery: 15-25 business days after dispatch
  • Basic tracking available

5.3 Delivery Areas

We currently ship worldwide, excluding some Asian regions and remote areas. Delivery times may vary during peak seasons or due to circumstances beyond our control.

5.4 Delivery Responsibilities

Once products are dispatched, risk passes to you. You are responsible for:

• Providing accurate delivery addresses
• Arranging for someone to receive deliveries
• Inspecting products upon delivery for damage
• Notifying us immediately of delivery issues

6.1 Return Policy

We want you to be completely satisfied with your purchase. Our return policy includes:

• Return Window: 15 days from receipt of order
• Condition: Items must be in original, unopened packaging unless otherwise specified
• Process: Simple 4-step return process as outlined below

6.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following products once opened or used:

• Beauty Face Masks (opened or used)
• Face Wipes (opened packages)
• Feminine Care products
• Cosmetics and Colourants (opened or used)
• Bathing Accessories
• Cotton Wool (opened packages)

These items must be in their original, unopened packaging to be eligible for return.

6.3 Return Process

Step 1: Submit your return request within 15 days of receiving your order by emailing [email protected]

Step 2: Wait for authorization (within 2 business days)

Step 3: Package and ship items with all original materials

Step 4: Processing (3-5 business days after we receive your return)

6.4 Refund Information

Refunds are processed within 5-7 business days after we receive and inspect your return. Timing depends on your payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days

Original shipping costs are non-refundable unless the return is due to our error.

6.5 Exchange Policy

We’re happy to exchange items for different sizes, colours, or products of equal value. Price differences will be adjusted accordingly.

6.6 Damaged or Incorrect Items

If you receive damaged or incorrect products, contact us immediately at [email protected]. We’ll arrange replacements at no additional cost.

All content on our website, including:

• Text, graphics, and logos
• Product descriptions and images
• Website design and layout
• Brand names and trademarks

are the property of B&M Shop or our licensors and are protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8.1 General Limitation

To the fullest extent permitted by law, B&M Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or data
• Damages resulting from product misuse
• Delivery delays beyond our reasonable control

8.2 Maximum Liability

Our total liability for any claim related to your use of our site or products shall not exceed the purchase price of the products in question.

8.3 Consumer Rights

This limitation does not affect your statutory rights as a consumer where applicable by law.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we:

• Collect and use your data
• Protect your information
• Comply with data protection regulations
• Use cookies and tracking technologies

By using our site, you consent to our collection and use of data as described in our Privacy Policy.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us first at [email protected] to resolve any issues before pursuing formal proceedings.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We will notify registered users of significant changes via email.

Your continued use of our site after changes constitutes acceptance of the modified terms.

Thank you for choosing B&M Shop for your health, beauty, and wellness needs. We’re committed to ensuring your complete satisfaction with every purchase.