Privacy Policy

Last Updated: December 2023

Welcome to B&M Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. As your trusted partner in health, beauty, and wellness, we understand that your privacy is as important to you as the quality of our products.

1. Information We Collect

To provide you with the best shopping experience for your health, beauty, and wellness needs, we collect the following types of information:

Personal Information

• Contact details (name, email address, shipping address)
• Payment information (processed securely through our payment partners)
• Order history and purchase preferences
• Account credentials (if you choose to create an account)

Technical Information

• IP address and browser type
• Device information and operating system
• Website usage data and browsing patterns

Communication Data

• Customer service inquiries and responses
• Feedback and product reviews
• Marketing preferences

2. How We Use Your Information

We use your personal information to enhance your wellness shopping experience:

• Order Processing: To process and deliver your health and beauty products efficiently
• Customer Service: To provide personalised support for your wellness journey
• Personalisation: To recommend products that match your health and beauty preferences
• Security: To protect against fraud and unauthorised transactions
• Communication: To send order updates and relevant health/beauty promotions (with your consent)
• Improvement: To enhance our product range and shopping experience

3. Legal Basis for Processing

We process your personal information based on:

• Contractual Necessity: To fulfil your orders and provide our services
• Legitimate Interests: To improve our products and prevent fraud
• Consent: For marketing communications and certain cookies
• Legal Obligations: To comply with tax and regulatory requirements

4. Data Sharing and Disclosure

We respect your privacy and only share your information when necessary:

Service Providers

• Payment processors (PayPal, card networks)
• Shipping and delivery partners
• IT and infrastructure services
• Customer support platforms

Legal Requirements

We may disclose information when required by law or to protect our rights and the safety of our customers.

Business Transfers

In the event of a merger or acquisition, customer information may be transferred to the new owners.

We never sell your personal information to third parties for marketing purposes.

5. International Data Transfers

As we ship worldwide (excluding Asia and select remote areas), your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

6. Data Security

Your security is our priority, just like in our payment processing:

• Encryption of sensitive data during transmission
• Secure storage with limited access
• Regular security assessments and updates
• Payment details are never stored on our servers

7. Data Retention

We retain your personal information only as long as necessary:

• Order information: 6 years for tax and legal purposes
• Account data: Until you request deletion
• Marketing preferences: Until you withdraw consent

8. Your Rights

You have control over your personal information:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure of your data
• Restriction: Limit how we use your information
• Portability: Receive your data in a usable format
• Objection: Opt-out of certain processing activities
• Withdraw Consent: Change marketing preferences anytime

9. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience:

Essential Cookies

• Shopping cart functionality
• Account authentication
• Payment processing

Analytical Cookies

• Website performance monitoring
• User behaviour analysis

Marketing Cookies

• Personalised product recommendations
• Relevant health and beauty offers

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

10. Children’s Privacy

While we offer Baby & Children’s Health products, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

11. Third-Party Links

Our website may contain links to third-party sites. This privacy policy applies only to B&M Shop. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be notified through our website or email.

13. Contact Us

Thank you for trusting B&M Shop with your wellness journey. We’re committed to protecting your privacy as carefully as we curate our health and beauty products.