Welcome to B&M Shop’s FAQ section! We’re here to help you navigate your health, beauty, and wellness journey with ease. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you need further assistance, don’t hesitate to reach out to our friendly customer care team.
Product Information
What types of products does B&M Shop offer?
We specialise in affordable, premium health, beauty, and wellness products. Our range includes Allergy & Hayfever Relief, Baby & Children’s Health, Bathing Accessories, Beauty Face Masks, Body Sprays, Bodycare, Cleanse & Tone, Cold & Flu, Colourants, Conditioner, Cosmetics, Cotton Wool, Dental Care, Deodorants, Digestive Health, Face Wipes, Facial Moisturisers, Feminine Care, Footcare, and Hair Accessories. All items are curated to meet high-quality standards, with brands like Garnier and Nivea.
Are your products suitable for sensitive skin?
Yes, many of our products, such as facial moisturisers and allergy relief items, are designed for sensitive skin. We recommend checking individual product descriptions for specific details or contacting us for personalised advice.
Do you sell products for babies and children?
Absolutely! Our Baby & Children’s Health category includes essential items to support your little ones’ wellness, from skincare to hygiene products.
Delivery & Shipping
What delivery options do you offer?
We provide two convenient delivery options:
– Standard Shipping: £12.95, delivered via DHL or FedEx within 10-15 days after dispatch. Ideal for urgent needs like skincare or allergy relief.
– Free Shipping: Available on orders over £50, using EMS with delivery in 15-25 days after dispatch. Perfect for stocking up on monthly essentials.
How long does order processing take?
Orders are processed within 1-2 business days. Our team carefully prepares each item to ensure it meets our quality standards before dispatch.
Do you ship worldwide?
We ship globally to bring affordable premium products to your doorstep, except for Asia and select remote areas. Our UK-based operations guarantee high-quality standards everywhere we deliver.
Can I track my order?
Yes! Once your order is dispatched, you’ll receive a confirmation email with tracking information to monitor its journey from our Bath facility to your home.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Absolutely. We use trusted payment gateways to protect your data, ensuring a safe shopping experience.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders faster and access exclusive offers.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive the returned items.
What if my product arrives damaged?
If your order arrives damaged, email us immediately at [email protected] with photos, and we’ll gladly resolve the issue.
General Questions
How can I contact customer service?
Our customer care team is here to help! Email us at [email protected], and we’ll respond promptly.
Where is B&M Shop based?
We’re located at 12 Crescent Ln, Bath, GB BA5E 3QV, and all products are dispatched from our Bath facility.
Do you offer discounts or promotions?
Yes! Keep an eye on our website for seasonal offers and enjoy free shipping on orders over £50.
Thank you for choosing B&M Shop – where quality health, beauty, and wellness products meet convenient, reliable delivery. If you have any other questions, feel free to reach out to [email protected]. We’re always happy to assist!